Fast processing
Most orders are prepared within 1–2 business days. Orders placed after 12:00 p.m. ET begin processing the next business day.
Shipping
Canada-wide order delivery
Shipping & Delivery
Reliable supplies keep your business moving. We work with Canada Post, FedEx and our local delivery team to get professional beauty products to salons, spas and beauty professionals across Canada.
Shipping at a glance
Canada-wide shipping
Estimated transit time is 1–7 business days, depending on the destination, order size and carrier service.
Estimated checkout rate
The shipping charge shown at checkout is an estimate. We will contact you before shipping if an adjustment is required.
Rates & eligibility
Shipping fees
Shipping and handling charges are estimated at checkout based on your province. The final cost may change according to the size, weight and destination of your order.
Heavy, oversized or unusually small shipments may require a rate adjustment. If the final cost differs from the checkout estimate, our team will contact you before the order ships.
Important: Furniture, equipment and bulk-sized products may require separate freight arrangements.
Planning your order
Estimated shipping times
Delivery estimates begin after order processing and are not guaranteed. Carrier delays, remote destinations and seasonal volume may extend these timelines.
| Destination | Estimated transit time |
|---|---|
| Ontario | 1–3 business days |
| Quebec | 1–5 business days |
| British Columbia | 2–7 business days |
| Alberta | 2–7 business days |
| Saskatchewan | 2–7 business days |
| Manitoba | 2–7 business days |
| New Brunswick | 2–7 business days |
| Nova Scotia | 2–7 business days |
| Prince Edward Island | 2–7 business days |
| Newfoundland and Labrador | 2–7 business days |
| Northwest Territories | 2–7 business days |
December orders: Please allow up to 7 additional days for holiday carrier delays.
Trusted carriers
Delivered by Canada Post, FedEx and our local team
We select the most suitable available service based on the destination and shipment requirements.
Before you order
Additional shipping information
Please review the policies below for pickup, unavailable products, special-order items and shipment concerns.
In-store pickup
Select the pickup option during checkout. Our online sales team will contact you to arrange a pickup time at our retail location.
Pickup orders must be paid by Interac e-Transfer or at the store cashier on pickup day.
Unavailable products
We do not place products on back order. Any unshipped item will appear on your packing list, and you will not be charged for it. You may reorder once it becomes available.
Furniture & equipment
Some furniture and equipment may ship directly from the manufacturer when unavailable in our warehouse. The manufacturer will arrange the shipping fee. Contact our sales team for details.
Hazardous materials
We do not ship hazardous liquids such as alcohol, acetone, non-acetone removers, solvents and thinners. These products remain available for purchase at our retail store.
Our local delivery service
After delivery
Shortages, missing packages or damage
When your shipment arrives, confirm that every package listed on the delivery record was received. If a box is missing, note it on the carrier’s delivery receipt and contact the carrier immediately.
Report any loss, shortage or damage to Nails R Us within 24 hours of receiving your order. Include your order number and clear photos when applicable so our team can assist you efficiently.
Contact our teamPlease review before purchasing
All sales are final
Orders are not eligible for returns, exchanges or refunds except where otherwise stated in our policy or required by law.